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Terms and Conditions

By placing an order on our website, you are agreeing to our terms and conditions of sale.


Whilst we will make every effort to ensure that your order is delivered in the quickest possible time, we are not able to guarentee the day and time that your order will be delivered. Therefore it is essential that you receive and check your order before committing to any jobs, booking any tradesmen etc. We cannot accept any liability for the consequences of the order's delivery date/time.

Consequential loss

QVS does not accept liability for indirect or consequential loss howsoever caused.

Oversized Goods & Consignments

Orders that contain goods over 1.2M may be liable for a shipment surcharge of £4.60 or higher. Excessively heavy consignments that need to be palletised or handled with care may also be liable for a shipment surcharge to be determined on an order by order basis. A member of our sales team will contact you at the time of dispatch to discuss options.

Making A Purchase 

QVS reserves the right to vary prices at any time. All prices exclude VAT at 20%. All dimensions quoted are approximate and should be checked for accuracy before installation.

We accept Visa, Visa Debit/Electron, Mastercard, Maestro, Solo and Bank Drafts. Business and personal cheques can be accepted subject to authorisation by Transax..

Pictures & Prices

Illustrations are typical and not binding. E & O E (Errors & Omissions Excluded). An error may occur which could result in an incorrect price on the website, in some cases we will not be able to fulfil the order at the incorrect price. We apologise if this causes an inconvenience.

Cable price fluctuations

All published and quoted cable prices may be subject to variation at short notice due to changes imposed by manufacturers as a result of copper price fluctuations or other reasons.  Please ask for our cable price update leaflet.

Tax Charges

All prices exclude VAT. VAT will be added at the prevailing rate at the checkout stage. For orders placed from the UK or the European Union, 20% VAT is added.


Our prices may be low, but you can be assured of quality products at QVS. All goods carry a one year guarantee and are tested to British and European Standards. .

Reaching Us

We're here to help! With over 5000 products available, you are almost certain to find the product you need. If it’s not listed simply Phone or Fax your nearest branch or our national salesline for friendly helpful advice. We offer a fast special order service and can usually source the item you are looking for - Just give us a call!

Privacy Policy 

QVS do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Invitations to Treats & Offers

“By completing and submitting the electronic order you are making an offer to purchase goods. No contract will subsist between you and QVS for the sale by it to you of any product unless and until QVS accepts your order by email confirming that it has been dispatched. That acceptance will be deemed to complete the contract and that this information has been effectively communicated to you at the time QVS sends the email to you (whether or not you receive it).”

Credit Card Payments / Refunds

Credit Card Security Our payment service providers - HSBC and PAYPAL, ensures your peace of mind when ordering from our website. Your credit card may be debited before the contract between you and QVS is formed. If your order is ultimately rejected, a refund will be made to your card immediately.

Taking credit card details online

Your card will be debited with the value of your order (including carriage and VAT) when you click the submit button. This will be refunded if the transaction is not authorised for any reason..

Law Jurisdiction

The contract will be made under English law and subject to the jurisdiction of the courts of England & Wales.

Intellectual Property

The images, titles and descriptions used on this website are considered the property of QVS Electrical Wholesale LTD. You may not reproduce, copy, extract or distribute any content for commercial purposes without written permission from QVS Electrical Wholesale LTD.

Returns Policy 

1. Faulty Goods

a) Products that are faulty must be returned as soon as possible after the fault is discovered and must be within the manufacturer’s warranty period which is usually 12 months.
b) The complete product must be returned unless, if agreed by the Company, a specific part may be returned.
c) Products within the manufacturers specific warranty period will be repaired, replaced, or a refund given at the discretion of the Company.

2. Non-Faulty Goods

a) Products must be complete and in their original packaging with any instruction leaflets.
b) Products must be returned within seven days of the purchase date.
c) Non-standard products that have been ordered specially cannot be refunded under any circumstances.

 3. Procedure For Returning Faulty Products To QVS (or requesting a replacement)

Please contact the branch or department that supplied the goods and have ready the following information:
a) The invoice number
b) The date of purchase
c) The product code(s)
d) The reason for returning the products

You will be advised of how the products will be exchanged or of the issue of a refund.

4. Short or Non-Delivery

If you experience a short or non-delivery, please contact the branch or department which supplied the goods and have ready the following information:
a) The invoice number
b) The date of purchase
c) The product code(s)

Our sales advisers will investigate the problem and refer back to you as soon as possible.

5. Damaged goods.

Products must be checked for signs of damage at the time they're received. Damaged products must be returned within seven days of the purchase date for an exchange or refund.


The above does not affect your statutory rights.


QVS is a trading division of Ryness Electrical Supplies Ltd.

Registered office will be: Votec House, Hambridge Lane, Newbury, Berks, RG14 5TN
Registered number: 4423991
VAT number 927 2027 36

Call our Helpline on 0800 197 65 65 or Click to Email Us
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