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Security & Privacy


Privacy promise


Your security and privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on our Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, payment information and a password. We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the links you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register an account with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with QVSDirect.com products which are relevant to your browsing history when you visit other websites.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the relevant regulations. We use your information only for the following purposes:

·         Processing your orders.

·         For statistical or survey purposes to improve this Website and its services to you.

·         To serve website content and advertisements to you.

·         To administer this website.

·         If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you will be given the option to receive information from QVSDirect.com by e-mail about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by following the ‘Unsubscribe’ link at the bottom of every promotional e-mail, by e-mailing us at info@qvsdirect.com or telephoning us on 0800-197-65-65.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

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Your transaction security - QVSDirect.com is secure

 

We realise how important it is to securely store any information that you provide. QVSDirect.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. We do not ever receive or store payment details. Payment details are handled securely by specialised banking software (Realex by Global Iris).

You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.QVSDirect.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

To give you even more confidence in shopping online with QVSDirect.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:

 Visit the Verified by Visa website

 Visit the Mastercard® SecureCode™ website

Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password each time you make a purchase.

Please note: Your Verified by Visa or Mastercard® SecureCode™ password is not your QVSDirect.com account password. QVSDirect.com does not have access to your Verified by Visa or Mastercard® SecureCode™ password.

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Phishing


Phishing is the act of sending emails that falsely claim to be from a legitimate organisation. This is usually combined with a threat and/or a request for information: For example, that an account will close, a balance is due, or information is missing from an account. The email will ask the recipient to supply confidential information, such as bank details, passwords or any other personal information that can be used for fraudulent activities.

QVSDirect.com will never ask you to send any personal details via email. If we require such details, for security reasons we will ask you to contact us by phone. Should you receive an email claiming to be from QVSDirect.com requesting this kind of information, please do not respond but let us know immediately.

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Cookie Policy


About our cookies

 

Cookies are small text files stored on your device when you access most websites on the internet.

Currently across http://www.qvsdirect.com/ we make use of cookies to help manage our website, make our website easier to use and support the provision of relevant information and functionality to you to improve your visitor experience, as well as provide us with information about how our website is used so that we can make sure it is as up-to-date, relevant and as error free as we can.

By using our website you agree to the use of cookies as described in this Cookie Policy.

Cookies set across our website, set by our 3rd party partners or us, can be in the form of session cookies (lasting only as long as your visit to our website) or persistent cookies, and may use different technologies, such as JavaScript or Flash.

You can choose to manage the cookies we use on our website through your internet browser settings at any time. For more information about how to do this, and about cookies in general, you can visit http://www.allaboutcookies.org. Certain cookies may be set as soon as you visit our website, but you can remove them using your internet browser settings.

Please note that preventing cookies is likely to impact the functionality or performance of our website, or prevent you from using certain services provided through it. If you choose to do so, we cannot guarantee access to the services provided through our website or be sure how our website will perform during your visit. Doing so will also affect our ability to update our website to cater for user preferences and improve its performance

If you have any further questions, would like any further clarification around our use of cookies or wish to discuss how we are embracing online privacy, please email us at online@QVSDirect.com

 

What Are Cookies?

 

Cookies are tiny files that we place into a folder on your computer when you visit http://www.qvsdirect.com/. We use these to maintain your trolley so that the items you add are there on your next visit and to offer you a better and more personalised shopping experience through features such as product recommendations.

We set out below information to assist your understanding of the cookies that we use here at QVSDirect.

 

Cookie Info

 

There are two types of cookies used by QVSDirect which vary by the length of time they remain active:

Set by a site, which are deleted when the visitor closes their browser.

Persistent Cookies

Set by a site, which are stored on the visitor's device and expire on a given date.

 

Cookie Groupings

 

To make it easier for you to understand the way in which QVSDirect uses cookies, they have been grouped into the following categories. The category to which a cookie belongs can be seen in the table below under the heading 'Reason for use of cookie'.

Your Visit

These cookies are used to ensure that your journey through our website is smooth. They will typically remember what products have been added to the trolley, any promotions you may have applied, etc. so that when you reach the checkout all your items are present

User Preferences

These cookies are used to remember your individual preferences. On the http://www.QVSDirect.com/ website this may include displaying prices Inc or ex VAT, your chosen branch, product recommendations

Analytics

The software which uses Analytics cookies is intended to provide QVSDirect with an overview of buying trends through such analytics software. These trends may include information such as your chosen browser, participation in marketing/email campaigns, page views, session length, etc. No personal or identifiable information is collected or used.

Advertising

Any data collected for marketing purposes is anonymous. The purpose of these cookies is to ensure that any product recommendations or advertising that you see whilst browsing http://www.QVSDirect.com/ or other websites is relevant to products viewed from your device on our website.

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Further Questions

 

If you have any questions or concerns about any of our cookies or policies, please feel free to email us at website@QVSDirect.com.

HOW CAN I CHECK IF COOKIES ARE ENABLED?

Please be aware that if you disable cookies it will not be possible to place an order on the QVSDirect website. To check the current status of cookies please click on your browser from the list below for step-by-step instructions:

Internet Explorer

1-Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab

2-Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser. Settings above Medium will disable cookies.

Google Chrome

1-Click on 'Tools' (or the spanner icon) at the top of your browser window and select Options or Settings

2-Click the 'Under the Hood/Bonnet' tab, locate the 'Privacy' section, and select the 'Content settings' button

3-Now select 'Allow local data to be set'

Safari

1-Click on 'Safari' at the top of your browser window and select the 'Preferences' option

2-Click on 'Security', then 'Accept cookies' and select 'Always'

Firefox

1-Click on 'Tools' at the top of your browser window and select Options, then select the Privacy icon

2-In the first drop down menu labelled 'Firefox will:' select 'Remember History'

Other

There are a number of other browsers available that will all have their own unique way of setting cookies, for assistance with these individual browsers please refer to their help section

CAN I ENABLE COOKIES ON http://www.QVSDirect.com/ BUT NOT ON OTHER SITES?

It's possible to only accept Cookies when you are on the QVSDirect site by adding our web address to a 'safe list'. Here's how to do this in different browsers:

Internet Explorer

1-Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab

2-Under the 'Settings' menu slide the bar to the top, so that 'Block All Cookies' is selected

3-Click the 'Sites' button and enter www.QVSDirect.com in the 'Address of website' bar, then select 'Allow'

Google Chrome

1-Click on 'Tools' (or the spanner icon) at the top of your browser window and select Options or Settings

2-Click the 'Under the Hood/Bonnet' tab, locate the 'Privacy' section, and select the 'Content settings' button

3-Now select 'Block sites from setting any data' then select the 'Manage exceptions' button

4-In the 'Hostname Pattern' field type www.QVSDirect.com and ensure that the 'Behaviour' is set to 'Allow'

Safari

1-Click on 'Safari' at the top of your browser window and select the 'Preferences' option

2-Click on 'Security', then 'Accept cookies' and select 'Only from site you navigate to'

Firefox

1-Click on 'Tools' at the top of your browser window and select Options, then select the Privacy icon

2-In the first drop down menu labelled 'Firefox will:' select 'Use custom settings for history'

3-Click the 'Exceptions' button

4-In the 'Address of web site' field type www.QVSDirect.com and click 'Allow'

Other

There are a number of other browsers available that will all have their own unique way of setting cookie exceptions, for assistance with these individual browsers please refer to their help section.

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Call our Helpline on 0800 197 65 65 or Click to Email Us
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